💬 Frequently Asked Questions
Get instant answers to common questions about GEVADE CRM. Can't find what you're looking for? Our Australian support team is here 24/7.
What is GEVADE CRM?
GEVADE CRM is an AI-powered customer relationship management software, built in Australia for small businesses, tradies, service providers, and teams who want to manage leads, automate tasks, and grow faster — all in one simple platform.
Can I use GEVADE CRM on mobile?
Yes! GEVADE CRM works perfectly on mobile, tablet, and desktop. You can download the mobile app to manage your business on the go — whether you're on-site, on the road, or in between jobs.
Is GEVADE CRM hosted in Australia?
Absolutely. Your data is securely hosted on Australian servers, with 99.9% uptime and GDPR compliance. This gives you faster load times and peace of mind.
What does the AI assistant do?
Our built-in AI helps with:
- ✨ Writing emails and replies automatically
- 🎯 Suggesting next steps for your leads
- ⚡ Saving time with smart shortcuts and summaries
- 📊 Analyzing customer data for insights
It's like having a virtual team member working 24/7!
What's included in the $97 Starter Plan?
The Explorer (Starter) Plan at $97 USD/month includes:
No setup fees. Cancel anytime.
Can I upgrade later as my business grows?
Yes. You can upgrade anytime from Explorer ($97 USD) to Navigator ($297 USD) or Pioneer (Custom) to unlock:
- 👥 More users
- 🔄 More automation volume
- 🏆 Priority support
- 📈 Advanced reporting
- 🎨 Custom branding
Our Navigator and Pioneer plans scale with you.
Do I get support if I need help?
Definitely. We offer 24/7 Australian-based support via chat and email. You're never left alone.
Do I own my data?
Yes. You fully own your customer data. You can export it anytime, and we never sell or share your information.
Is it hard to set up?
Not at all. GEVADE CRM is made to be simple, clean, and fast to learn — even if you're not a tech person. Just sign up, follow the 4-step onboarding, and you're good to go.
Can I cancel anytime?
Yes, you're not locked in. Cancel, pause, or upgrade anytime with no penalties.
Do you offer quotes and invoicing?
Yes. GEVADE CRM includes simple invoicing tools powered by Stripe, and quoting features are available via templates and custom workflows. We're also building more advanced quoting options — stay tuned!
✅ Available Now:
- Basic invoicing with Stripe
- Quote templates
- Custom workflows
🚀 Coming Soon:
- Advanced quote builder
- Automated follow-ups
- Payment tracking
Are email and SMS costs included?
Your plan includes basic usage. High-volume sending (like bulk SMS or campaigns) may require add-on credits, billed separately based on your use. This keeps the base plan affordable.
Still Have Questions?
Our Australian support team is here to help you succeed with GEVADE CRM.