Refund & Billing Policy

Last updated: 4 December 2025

This Refund & Billing Policy applies to all subscriptions, payments, usage fees and renewals associated with GEVADE CRM, operated by:

GEVADE Pty Ltd (ABN 87 638 447 097)
Level 30, Westpac House
91 King William St, Adelaide SA 5000
Australia
www.gevade.com

1. Overview

This Refund & Billing Policy outlines how billing, renewals, trials and refunds operate for GEVADE CRM subscriptions and add-ons. By creating an account or subscribing to any plan, you acknowledge and agree to this policy in full.

2. All Payments Are Final & Non-Refundable

GEVADE CRM operates under a strict no-refund policy for all payments.

• No refunds for monthly subscriptions;
• No refunds for yearly subscriptions;
• No refunds for renewal payments once charged;
• No refunds for usage-based add-ons or credits;
• No refunds for accidental purchases;
• No refunds for partial months or unused time.

This applies regardless of:

• whether you used the platform;
• whether you forgot to cancel before renewal;
• whether you experienced technical issues;
• whether staff or contractors changed your settings;
• whether business circumstances changed.

3. Automatic Renewals

All GEVADE CRM subscriptions renew automatically until cancelled.

• Monthly plans renew every 30 days;
• Yearly plans renew every 12 months;
• Add-ons renew monthly;
• Usage credits auto-charge when thresholds are reached (if enabled).

Renewal charges are final and non-refundable.

4. Subscription Cancellation

You may cancel your subscription at any time by:

• logging into GEVADE CRM;
• opening Billing Settings;
• selecting Cancel Subscription.

Cancellation takes effect at the end of the current billing cycle. Access continues until the paid period ends. No partial refunds are issued.

5. No Refunds for Failure to Cancel on Time

Failure to cancel before the renewal date does not qualify for a refund. You are responsible for managing your subscription and billing settings.

6. 14-Day Free Trial (Starter Plan Only)

The Starter Plan ($97/month) includes a 14-day free trial. During the trial:

• you may use the platform with limited features;
• no charges apply unless you upgrade;
• you may cancel anytime before trial ends.

If you do not cancel before the trial expires, the subscription automatically converts into a paid plan. No refunds are issued once the first charge occurs—trial conversion payments are final.

7. No Free Trial for Growth or Empire Plans

Growth ($197/mo) and Empire ($297/mo) plans do not include a free trial. Payments for these plans are immediate and non-refundable.

8. Yearly Plans — Strictly Non-Refundable

The yearly payment discounts (US$970, US$1970, US$2970) are offered with the condition that:

• all annual charges are final;
• no refunds are issued for annual payments;
• cancelling after renewal does not qualify for reimbursement;
• remaining months of an annual subscription cannot be refunded.

9. No Refunds for Add-Ons or Usage Credits

All add-ons, marketplace applications, and usage-based services are billed separately and are strictly non-refundable, including but not limited to:

• AI Employee — $197/month;
• Workflow Pro — from $39/month (tiered by usage);
• Branded Client Portal App — $99/month;
• Prospecting Tool — $79/month;
• SEO (Search Atlas) — $147/month;
• Listings Management — from $90/month (monthly, semi-annual, or annual plans);
• WhatsApp Integration — $50/month (excluding pass-through message fees);
• WordPress Hosting — $40/month;
• Dedicated Email IP — $118/month per IP;
• Ad Manager — $79/month;
• Email, SMS, AI, automation, and communication usage credits.

Add-ons renew automatically unless cancelled and are charged independently of your core subscription. No refunds, credits, or pro-rata adjustments are issued for add-ons or usage charges under any circumstances.

10. Prepaid Credits Expire on Cancellation

Any unused:

• email credits,
• SMS credits,
• AI usage,
• automation credits

automatically expire when your subscription is cancelled. Expired credits are not refunded, credited, or transferable.

11. Pricing Changes

GEVADE may update pricing for plans or add-ons. Updated pricing will apply at your next billing cycle.

12. Failed or Declined Payments

If your payment method fails, GEVADE may:

• retry the charge automatically;
• suspend access to the platform;
• restrict features or workflows;
• downgrade your plan;
• apply late fees where applicable.

13. Billing Errors

Refunds are only issued for:

• duplicate charges;
• incorrect billing errors caused by GEVADE.

These must be reported within 7 days of the billing date.

14. Currency & Taxes

All prices are in USD. GST may apply for Australian customers and will be shown in billing where applicable.

15. Subscription Reactivation

If your account is suspended for non-payment, reactivation requires all outstanding invoices to be paid in full.

16. Chargebacks

Attempting a chargeback violates our Terms. GEVADE may:

• terminate your account permanently;
• ban your business from future use;
• pursue recovery of losses or fees.

17. Contact for Billing Questions

GEVADE Pty Ltd — Billing Department
Email: [email protected]

END OF REFUND & BILLING POLICY — GEVADE CRM